Privacy Policy

Effective Date: June 28, 2026

Business Name: Lobo Home Services LLC
State of Operation: Georgia

This Privacy Policy describes how Lobo Home Services LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects information obtained through our website, Wix forms, Google Ads lead forms, phone calls, text messages, emails, social media communications, in-person estimates, and other interactions related to our residential cleaning services.

By accessing our website, submitting a form, contacting us, requesting information, scheduling an estimate, or using our services, you acknowledge that you have read and understand this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected in connection with our residential cleaning business, including information submitted online, by phone, by text message, by email, through Google Ads lead forms, through Wix website forms, or during in-person communications.

This Privacy Policy does not apply to third-party websites, platforms, or services that we do not own or control, including Google, Wix, social media platforms, payment processors, or external links that may appear on our website.

2. Information We May Collect

We may collect personal information and service-related information that you voluntarily provide to us, including but not limited to:

Full name
Phone number
Email address
Property address or general service location
City, county, ZIP code, or service area
Preferred contact method
Preferred appointment dates or times
Type of cleaning service requested
Number of bedrooms and bathrooms
Approximate square footage or home size
Home layout, condition, or service scope details
Information about pets in the home
Entry instructions, if voluntarily provided
Gate codes, lockbox information, or access instructions, if voluntarily provided
Cleaning priorities, special requests, or service notes
Photos, videos, or descriptions of the property, if voluntarily submitted
Billing, payment, or invoice-related information, if applicable
Any other information you choose to provide to us

We may also collect limited technical, usage, and advertising-related information, including:

Website pages visited
Date and time of website visits
Device, browser, and operating system information
General location information derived from IP address
Form submission data
Google Ads interaction data
Google Analytics data
Wix website activity data
Cookie, pixel, tag, or similar tracking information

3. How We Collect Information

We may collect information when you:

Visit or interact with our website
Submit a contact form through Wix
Submit a lead form through Google Ads
Call, text, email, or message us
Request an in-home estimate or walkthrough
Schedule, cancel, or modify a cleaning service
Communicate with us through social media, online directories, or review platforms
Provide information during an in-person estimate
Send photos, videos, or written descriptions of your home
Pay for services or request billing information

4. No Online or Over-the-Phone Estimates

We do not provide final estimates, final quotes, or final pricing online, through website forms, through Google Ads lead forms, by text message, by email, or over the phone.

Any information submitted before an in-person visit is used only to understand the general nature of the request, determine whether the property is within our service area, and decide whether to schedule an in-home estimate or walkthrough.

Final pricing is provided only after we have reviewed the property, scope of work, size, condition, requested services, and any special circumstances in person.

5. How We Use Information

We may use collected information for lawful business purposes, including but not limited to:

Responding to inquiries
Contacting prospective or current customers
Scheduling in-home estimates or walkthroughs
Evaluating requested cleaning services
Preparing service recommendations or pricing after an in-person review
Scheduling, confirming, modifying, or canceling appointments
Providing residential cleaning services
Sending appointment reminders or service-related communications
Managing customer relationships and service records
Processing payments, invoices, or billing records
Responding to customer service requests
Improving our website, advertising, customer experience, and business operations
Measuring the performance of Google Ads, Google Analytics, Wix forms, or other marketing tools
Protecting the safety of our customers, workers, contractors, property, and business
Complying with legal, tax, accounting, insurance, or regulatory obligations
Enforcing our policies, service terms, agreements, or legal rights

6. Google Ads Lead Forms

If you submit information through a Google Ads lead form, we receive the information you choose to provide. This may include your name, phone number, email address, service location, and cleaning service details.

We use Google Ads lead form information only to respond to your inquiry, determine whether your request fits our services and service area, and contact you regarding a possible in-home estimate.

Submitting a Google Ads lead form does not create a customer relationship, guarantee availability, guarantee service, or guarantee pricing.

7. Wix Website Forms

Our website is hosted through Wix. Information submitted through Wix forms may be processed, transmitted, or stored using Wix systems and related service providers.

We use information submitted through our website forms to respond to inquiries, schedule estimates, manage communications, and operate our business.

8. Calls, Text Messages, and Emails

By providing your phone number or email address, you authorize us to contact you regarding your inquiry, estimate request, appointment, cleaning service, scheduling, billing, customer service matter, or other business-related communication.

We may contact you by phone call, voicemail, text message, or email.

We may send service-related messages such as appointment confirmations, reminders, arrival updates, estimate scheduling, cancellation updates, or follow-up messages.

We will not send promotional or marketing text messages unless permitted by law or with appropriate consent. Consent to receive marketing text messages is not a condition of purchasing services.

You may opt out of non-essential or marketing communications by replying STOP to a text message or by contacting us directly. We will honor opt-out requests as required by applicable law. Please note that we may still contact you regarding active services, scheduled appointments, billing, safety matters, legal notices, or other necessary business communications.

9. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to collect information about website activity and advertising performance.

These technologies may be used to:

Understand how visitors use our website
Improve website functionality
Measure advertising effectiveness
Track lead form submissions or website inquiries
Analyze traffic sources
Improve customer experience
Support Google Ads, Google Analytics, Wix analytics, or similar tools

You may be able to disable cookies through your browser settings. If cookies are disabled, some website features may not function properly.

10. Disclosure of Information

We do not sell personal information.

We may disclose personal information or service-related information when reasonably necessary for lawful business purposes, including to:

Website hosting providers, including Wix
Advertising and analytics providers, including Google Ads and Google Analytics
Scheduling, phone, email, text messaging, or customer management providers
Payment processors, banks, or billing platforms, if applicable
Accountants, bookkeepers, tax professionals, insurance providers, or legal advisors
Cleaning team members, employees, subcontractors, or independent contractors who need the information to perform services
Software or service providers used to operate our business
Government agencies, courts, law enforcement, regulators, or other parties when required by law
Parties involved in a business transfer, merger, sale, restructuring, or similar transaction, if applicable

We limit disclosures to information reasonably necessary for the purpose involved.

11. Information Shared With Cleaning Team Members

To provide cleaning services, we may share necessary service-related information with our cleaning team members, employees, or contractors, including:

Customer name
Service address or general location
Appointment date and time
Cleaning scope and requested tasks
Pet information
Entry instructions, if provided
Safety notes
Special instructions or customer preferences

This information is shared only as reasonably necessary to perform the requested service, coordinate scheduling, protect safety, and complete the work.

12. Home Access Information

If you voluntarily provide keys, lockbox codes, alarm codes, gate codes, garage codes, or other access instructions, we use that information only for estimate, walkthrough, or cleaning service purposes.

You should avoid submitting sensitive access information through website forms or Google Ads lead forms unless specifically requested. We recommend providing access details through a direct, agreed-upon method.

We are not responsible for unauthorized access caused by inaccurate, improperly shared, publicly visible, or insecure access information provided by the customer.

13. Photos, Videos, and Property Details

If you voluntarily send photos, videos, or descriptions of your home, we may use that information to understand your cleaning needs, prepare for an estimate, document service conditions, address service questions, or communicate with our cleaning team.

We will not publicly post identifiable photos or videos of your home without your permission, except where necessary for legal, insurance, dispute, safety, or business record purposes.

14. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect.

However, no website, online form, email, text message, phone communication, cloud platform, or electronic storage system is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

You should not submit highly sensitive personal information, financial information, government identification numbers, alarm codes, or other confidential information through website forms, Google Ads lead forms, text messages, or emails unless specifically requested and reasonably necessary.

15. Georgia Security Breach Notice

If we become aware of a breach of security involving personal information that requires notice under applicable Georgia law, we will take reasonable steps to notify affected Georgia residents as required by law.

We may also notify service providers, legal counsel, insurers, law enforcement, regulators, or other appropriate parties as necessary or required.

16. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

Respond to inquiries
Schedule and provide services
Maintain customer records
Maintain business, tax, accounting, and insurance records
Resolve disputes
Enforce agreements or policies
Comply with applicable law
Protect our business, customers, workers, and property
Improve our operations and marketing

When information is no longer reasonably necessary, we may delete, archive, de-identify, or securely dispose of it.

17. Customer Choices and Requests

You may contact us to request that we:

Update or correct your contact information
Stop sending non-essential communications
Remove you from marketing contact lists
Delete certain information, where legally and practically possible
Answer questions about how your information is used

We may deny or limit requests when retaining information is necessary for legitimate business purposes, service records, tax records, accounting obligations, legal compliance, insurance purposes, fraud prevention, dispute resolution, safety, or enforcement of rights.

18. Children’s Privacy

Our website and services are intended for adults seeking residential cleaning services. We do not knowingly collect personal information from children under the age of 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete such information.

19. Third-Party Links and Platforms

Our website may contain links to third-party websites, platforms, or services. We may also use third-party tools such as Google, Wix, social media platforms, payment processors, or online directories.

We are not responsible for the privacy practices, security practices, content, or policies of third parties. Your use of third-party platforms is governed by their own privacy policies and terms.

20. Business Transfers

If our business is sold, merged, reorganized, transferred, or involved in a similar transaction, customer information and business records may be transferred as part of that transaction, subject to applicable law.

21. Legal Compliance and Protection of Rights

We may use or disclose information when we believe it is reasonably necessary to:

Comply with applicable law
Respond to legal process
Cooperate with government, regulatory, or law enforcement requests
Protect the rights, safety, or property of our business, customers, workers, contractors, or others
Prevent fraud, abuse, unauthorized access, or misuse
Enforce our agreements, policies, or legal rights

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of our website, submission of information, or use of our services after changes are posted indicates your acknowledgment of the updated Privacy Policy.

23. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of Georgia, without regard to conflict-of-law principles, to the extent applicable.

24. Contact Information

If you have questions about this Privacy Policy, how your information is handled, or wish to make a privacy-related request, please contact us:

Lobo Home Services LLC
Email: Lobohomeservices@gmail.com
Phone: 706.612.8025